The Towing Network began in 2007 as coordination between motor carriers and the towing community. The Board of Directors established a partnership between the nation’s top towing professionals and a mix motor carrier representatives, such as Schneider National Carriers. A “best in industry” dispatch process was implemented, providing full visibility to both the Service Providers and the clients.
Unlike motor clubs and online “pay to play” search engines, the Towing Network business model promoted a “friend of the industry” concept with Service Providers as the primary customer.
The resulting solution:
The Towing Network has grown to a full service breakdown solution with a “Breakdown Diagnostic System including:
The Towing Network corporate office, located in Keller Texas operates a fully staffed, 24-hour, 365-day call center with dedicated professionals whose experience in the industry is invaluable when coordinating solutions for customer’s complex problems.
Unlike motor clubs and online “pay to play” search engines, the Towing Network business model promoted a “friend of the industry” concept with Service Providers as the primary customer.
The resulting solution:
The Towing Network has grown to a full service breakdown solution with a “Breakdown Diagnostic System including:
The Towing Network corporate office, located in Keller Texas operates a fully staffed, 24-hour, 365-day call center with dedicated professionals whose experience in the industry is invaluable when coordinating solutions for customer’s complex problems.
Emergency Maintenance Technicians (EMT's)
Network Dispatchers
Recovery Specialists
"Standardizing the quality of service and the rates charged is long overdue in the towing community, we applaud the Towing Network for their efforts to raise the bar. Our drivers deserve top-notch service when there’s an accident or disabled equipment. The Towing Network allows us to better support drivers when they need it most."
Rob Reich, Vice President of Maintenance Operations
Schneider National
Schneider National
The Network Team
The Towing Network 2012
Decreased the challenges motor carriers and insurance companies faced in managing towing and accident recovery programs.
Rewarded Service Providers, having a history of quality service and fair pricing, with increased business.
Rewarded network clients using the relationship that The Towing Network had established with Service Providers.
Provided nationwide sales and marketing support to Service Providers, assisting them with their growth goals and in return, the Service Provider would provide heavy discounted rates, a priority in dispatching and commitment of exceptional service to Network clients.
Towing professionals
Full service OEM and non-OEM shops
Tire service providers
Body shops
Quality road service professionals.
Rewarded Service Providers, having a history of quality service and fair pricing, with increased business.
Rewarded network clients using the relationship that The Towing Network had established with Service Providers.
Provided nationwide sales and marketing support to Service Providers, assisting them with their growth goals and in return, the Service Provider would provide heavy discounted rates, a priority in dispatching and commitment of exceptional service to Network clients.
Towing professionals
Full service OEM and non-OEM shops
Tire service providers
Body shops
Quality road service professionals.
EMT’s are experienced maintenance professionals
Can diagnose mechanical problems over the phone.
Ensure proper cost effective response
With customer dedicated number, EMT’s answer phones with customers greeting and provides breakdown support to drivers directly if requested
Can work directly in customer system to ensure consistency in data collection and full systems integration
Can diagnose mechanical problems over the phone.
Ensure proper cost effective response
With customer dedicated number, EMT’s answer phones with customers greeting and provides breakdown support to drivers directly if requested
Can work directly in customer system to ensure consistency in data collection and full systems integration
Recovery team is comprised of towing professionals knowledgeable in recovery actions
Work directly with Insurance Adjusters and Safety
Department during accident and provide updates and photos to support response
Handle towing and movement of damaged equipment after accident
Work directly with Insurance Adjusters and Safety
Department during accident and provide updates and photos to support response
Handle towing and movement of damaged equipment after accident
Dispatchers are experienced trucking professionals
Provides service based on customer or EMT direction
Fulfillment group identifies best response option based on price, service required and timeliness
Provide quoting, ETA and updates during call
Provides service based on customer or EMT direction
Fulfillment group identifies best response option based on price, service required and timeliness
Provide quoting, ETA and updates during call